Frequently Asked Questions for Travellers

How does Seek To Travel works?

As a traveller, you can now search for various private drivers with cars on Seek To Travel. Once you find the car with driver that fits your requirements, you can message them anonymously and agree on a price.

Once you are happy with the price and what the business has to offer, you can pay them using our secure payment portal so you do not have to pay any extra to drivers ( unless you want to ).

We hold the payment until the trip has been completed, so if there are any issues with the driver you can inform us immediately and we will try to resolve those issues.

Why should you book through Seek To Travel?

Stay Anonymous and Message Privately: We take privacy seriously. You will be able to message and ask questions directly to businesses without revealing your identity like phone number, Facebook profiles. Once all your questions have been answered and you book a business, we will than email business and travellers an email with both their email addresses so they can exchange contact details.

Verified Drivers: We verify business owner’s licenses to make sure that they have a valid driver’s licence.

We hold payments: We hold payments until Tour is completed hence if there are any issues with your Trip you can inform us and we will do our best to resolve those issues.

Secure Payment: We use secure payment portal and we do not storage any credit card information.

No Booking Fees: We do not charge any booking fees.

What is the refund policy?

Please email [email protected] and the business/driver 48 hours before the trip and we will refund you 80% of the payment. 20% will be charged for admin fees.

If you do not notify us and the business 48 hours in advance, than there may be situation where drivers may have cancelled other booking to accommodate you hence we will have to pay the businesses and unfortunately we will not be able to refund you.

What services are advertised on Seek To Travel website?

We have businesses who provide private drivers with cars. Some of the services you can expect to see on our websites are:

Full Day: This is typically between 8-10 hours package.

Half Day: This is typically between 4-6 hours packages.

Airport Transfer: Airport to your Destination or Destination to Airport.

Fixed Tours: Businesses have created their own itinerary for a half day or full day.

Customized Tours: Our partners/businesses we work with are flexible to accommodate your requirements. Hence message than your requirements and agree on a customized tour before you pay them so you do not have to pay any extra.